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Business
Effective Customer Service Skills
time1.5-3hrs
timebeginner level
Quality customer service can make a difference between an organisation being profitable and making losses. This is because people’s opinions of your company’s brand are defined by customer experience. In this course, learn why effective customer service provision plays such a crucial part in the success of a business. You will learn the skills involved in dealing with customers and the role of statutory bodies with guidance in best practices.
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Effective Customer Service Skills
Learn insider tips and customer service skills in this free online course to provide superb customer service delivery.
Quality customer service can make a difference between an organisation being profitable and making losses. This is because people’s opinions of your company’s brand are defined by customer experience. In this course, learn why effective customer service provision plays such a crucial part in the success of a business. You will learn the skills involved in dealing with customers and the role of statutory bodies with guidance in best practices.
checked1Course description
checked1Course module
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Module 1
5 Lessons
Identifying Customer Types and Measuring Service Standards
In this module, you will learn the key principles around customer service and how customer service can be improved. Topics covered are the root of customer service issues, the benefits of effective customer service, customer relationship management, identifying customer types, needs, and wants, and measuring service standards.
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1.Learning Outcomes
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2.The Context of Customer Services
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3.British Standard Code of Practice for Customer Service
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4.Identifying Customer Types and Measuring Service Standards
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5.Lesson Summary
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Module 2
5 Lessons
Skills in Delivering Customer Service Excellence
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Module 3
1 Lessons
Course assessment
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