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Business
Introduction to Conflict Management and Negotiation
time1.5-3hrs
timebeginner level
This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.
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Introduction to Conflict Management and Negotiation
Gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.
This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.
checked1Course description
checked1Course module
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Module 1
5 Lessons
Understanding Conflict
In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.
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1.Learning Outcomes
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2.Understanding Conflict
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3.Conflict Management
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4.Lesson Summary
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5.Causes and Outcomes of Conflict
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Module 2
7 Lessons
Managing Negotiations
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Module 3
1 Lessons
Course assessment
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