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Verbal De-Escalation for Mental Health Support Workers
1.5-3hrs
beginner levelAre you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.
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Verbal De-Escalation for Mental Health Support Workers
This free online course equips mental health support workers with verbal de-escalation skills to deal with aggression.
Are you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
Mental Health Support Workers: Verbal De-Escalation
This module serves as a practical guide for mental health support workers on verbal de-escalation techniques. You will discover how to understand escalation and its causes, how to communicate and work securely and components of the de-escalation framework in practice.
1.Learning Outcomes
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2.Understanding Escalation and Its Causes
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3.Communicating and Working Safely
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4.De-Escalation in Practice
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5.Lesson Summary
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Module 21 Lessons
Verbal De-Escalation for Mental Health Support Workers - Final Assessment
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