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Management
Hotel Revenue Management and Customer Service Excellence
1.5-3hrs
beginner levelIn this course, the procedures for data monitoring and resource management - and the basic tools for revenue management in the hospitality industry - are discussed. You will learn to discern the benefit of customer service and the most practical systems for building an excellent relationship with your customers. By completing this course, you will be able to impress your customers with a world-class service that will increase your revenue.
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Hotel Revenue Management and Customer Service Excellence
Study the global best practices for hotel revenue management and customer service excellence in this free online course.
In this course, the procedures for data monitoring and resource management - and the basic tools for revenue management in the hospitality industry - are discussed. You will learn to discern the benefit of customer service and the most practical systems for building an excellent relationship with your customers. By completing this course, you will be able to impress your customers with a world-class service that will increase your revenue.
Course description
Course moduleA short ad will play before each lesson.
Module 14 Lessons
Hotel Revenue Management
In this module, you will familiarize yourself with the basic knowledge of hotel yield and revenue management. The important tools, including the computer software used by revenue managers for data monitoring and analysis, segmentation, forecasting, and budgeting, will be highlighted.
1.Learning Outcomes
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2.Revenue Management Tools and Data
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3.Segmentation, Forecasting and Budgeting
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4.Lesson Summary
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Module 23 Lessons
Customer Service Excellence
Module 31 Lessons
Course assessment
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