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Management
Mastering Conflict Resolution and Communication
3-4hrs
beginner levelThis course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.
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Mastering Conflict Resolution and Communication
Learn effective conflict resolution strategies and techniques for better communication in this free online course.
This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
Disagreements Are Natural and Important
The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.
1.Learning Outcomes
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2.Course Introduction
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3.Disagreement Is Natural and Necessary
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4.How Values, Experiences, and Biases Shape Viewpoints
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5.Lesson Summary
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Module 26 Lessons
Active Listening and Emotion Management
Module 31 Lessons
Course assessment
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