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Management
Conflict Management: Resolving Conflicts With Confidence
1.5-3hrs
beginner levelConflict is unavoidable and a healthy part of human interactions. This free online course will provide essential skills and strategies for managing and resolving conflicts in workplaces, teams, and personal relationships. We explore the causes of conflict, communication techniques, negotiation strategies, and Alternative Dispute Resolution (ADR) to facilitate discussions and implement solutions that promote understanding and positive outcomes.
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Conflict Management: Resolving Conflicts With Confidence
Learn how to identify the root causes of conflict and resolve it constructively in this free online training course.
Conflict is unavoidable and a healthy part of human interactions. This free online course will provide essential skills and strategies for managing and resolving conflicts in workplaces, teams, and personal relationships. We explore the causes of conflict, communication techniques, negotiation strategies, and Alternative Dispute Resolution (ADR) to facilitate discussions and implement solutions that promote understanding and positive outcomes.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
How to Handle Conflict and Communication During Confrontation
In this module, you will learn the root causes of conflict, the different types of conflict and approaches to conflict management to prevent conflict from escalating. We discuss win-win strategies for resolving conflict to prioritise mutual respect and shared goals before looking at negotiations and mediation.
1.Learning Outcomes
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2.Understanding the Nature of Conflict
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3.Communication in Conflict Management
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4.Transitional Justice, ADR and IHL
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5.Lesson Summary
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Module 21 Lessons
Course assessment
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